Your Personal Data Protection at isaclive
isaclive is committed to protecting the privacy and security of every user's personal information on our betting platform. This policy explains in detail how we manage your data from start to finish.
Six Data Protection Principles of isaclive
Every aspect of our data management is guided by these principles to ensure user information is always protected.
Purpose-Based Data Collection
isaclive only collects information necessary to operate accounts, process transactions and maintain platform security. We do not collect excessive or irrelevant data.
User Identity Confidentiality
Users' personal information will not be sold, rented or disclosed to any third party without the user's explicit consent, except where required by applicable law.
Layered Technical Security
We use 256-bit SSL encryption, active firewalls and intrusion detection systems to protect all stored data and data being transferred across our network.
Right of Access and Correction
Every user has the right to review, update or request deletion of their personal information at any time by contacting our support team via live chat or email.
Financial Data Security
Information related to financial transactions including deposits and withdrawals is processed through certified payment channels. We do not store full card details or users' payment account details.
Regular Policy Updates
The isaclive Privacy Policy is updated from time to time to reflect changes in legislation, technology or operational practices. Users will be informed of any changes through the platform.
Introduction and Scope of This Policy
This Privacy Policy is published by isaclive ("we", "platform" or "isaclive"), an online sports betting and casino platform operating under international licensing and serving users in Malaysia. This policy explains how we collect, use, disclose, store and protect your personal information when you access or use isaclive services, including the website isaclive.one, mobile applications, games, promotions and our customer support channels.
By registering an account or continuing to use isaclive services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team to close your account.
This policy applies to all registered users, website visitors, promotion participants and anyone who communicates with us via live chat, email or other channels. This platform may only be used by individuals aged 21 and above.
Important Note
isaclive operates in line with internationally recognised data protection frameworks. We take our responsibility for user privacy seriously and continuously work to ensure your information is handled with care, security and accountability.
Information We Collect
isaclive collects various categories of personal information during the account registration process, platform usage and interactions with our services. Below is a detailed description of the types of information we collect:
Personal Identification Information
We collect your full name, date of birth, identity card number (MyKad) or passport, residential address and mobile phone number during the registration process. This information is used to verify your identity and confirm that you meet the minimum age requirement of 21 years.
Contact Information
Your email address and mobile phone number are required for account verification, transaction notifications, security alerts and customer service communications. We do not use this information for marketing purposes without your consent.
Financial and Transaction Data
Deposit and withdrawal records, transaction dates and times, and account balances are stored for compliance, account management and customer support purposes. The minimum deposit is RM10 and the minimum withdrawal is RM50 via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency.
Technical and Usage Data
IP addresses, browser type, operating system, screen resolution, access times and pages visited are collected automatically for security purposes, platform performance analysis and fraud detection.
Game Activity Data
Betting activity records, game preferences, sports betting history, online slot statistics and casino performance are stored for game integrity purposes, detection of unusual activity and personalisation of the user experience.
Communication and Support
Live chat transcripts, emails sent to our support team and user feedback may be stored for training, service quality improvement and reference in past support cases.
How We Use Your Information
Personal information collected by isaclive is used exclusively for the purposes stated below. We do not use your data for purposes unrelated to platform operations without first obtaining your consent.
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Identity Verification and KYC Compliance
Personal information is used to verify that users are real individuals, meet the age requirement of 21 and above, and are not on any restricted lists applicable under international law.
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Processing Deposits and Withdrawals
Financial data is used to process transactions via Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH) accurately and securely.
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Fraud Detection and Account Security
Technical data and usage patterns are continuously analysed to detect suspicious activity, unauthorised login attempts and fraud attempts in order to protect user accounts.
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24/7 Customer Support
Interaction records are used by our support team operating 24/7 via live chat and email in Malay and English to resolve enquiries quickly and effectively.
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Promotion and Bonus Management
Account information and deposit history are used to determine user eligibility for bonuses such as welcome offers and the VIP Bronze, Silver and Gold programmes.
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Legal and Regulatory Compliance
Where required by a competent authority or under a valid court order, we may need to disclose user information in accordance with applicable legal requirements.
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Platform Improvement and Analysis
Aggregated and anonymised usage data is used to understand usage patterns, improve platform performance, enhance the user interface and develop new features.
Disclosure of Information to Third Parties
isaclive does not sell or rent users' personal information to any third party for marketing or commercial purposes. However, there are certain circumstances in which we may share information with relevant parties:
Technical Service Providers
We work with service providers who manage technical infrastructure, payment processing and cybersecurity. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes specified.
Payment Processors
Financial transactions are processed through certified payment providers. They receive only the data necessary to enable deposit and withdrawal transactions to proceed securely.
Competent Authorities
Where required by law, court order or valid legal process, we may disclose information to law enforcement agencies or relevant regulatory bodies.
Corporate Group Partners
Information may be shared with companies within the same group for operational, compliance and risk management purposes. All entities within the group are subject to the same data protection standards.
Our Guarantee to Users
isaclive has never and will never sell user lists, behavioural profiles or personal information to advertisers, data brokers or third-party companies unrelated to the operation of our platform. This is a commitment we will not compromise on.
Information Retention Period
isaclive retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Retention periods are also determined by applicable legal and regulatory requirements.
When you close your account, certain personal information may still be retained for a period determined by international licensing compliance requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with our data protection procedures.
Technical data such as access logs may be retained for a shorter period for security and fraud detection purposes, before being automatically deleted by our systems.
Use of Cookies at isaclive
The isaclive platform uses cookies and similar tracking technologies to improve the user experience, verify login sessions, remember user preferences and analyse website traffic.
Essential Cookies
Required for basic functions such as session verification, security and language preferences. Cannot be disabled.
Analytical Cookies
Help us understand how users interact with the platform for improvement purposes. Users may opt out.
Functional Cookies
Store user preferences such as language settings and display theme to provide a more personalised experience.
Your Rights Regarding Personal Data
As an isaclive user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team via 24/7 live chat or email.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
If your information is inaccurate or incomplete, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for certain purposes, such as marketing communications.
Right to Portability
You have the right to receive the data you have provided to us in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may ask us to temporarily limit how we process your information.
Technical and Organisational Protection
isaclive implements a range of technical and organisational security measures designed to protect your personal information from unauthorised access, unintended disclosure, alteration or destruction.
All communications between your browser and our servers are protected with industry-standard SSL/TLS encryption. Data stored in our databases is also encrypted using currently recognised standards. Access to our internal systems is restricted to authorised personnel only, and every access is audited and logged.
We also conduct regular security assessments and penetration tests to identify and address any potential vulnerabilities in our systems. Our staff receive ongoing data protection training.
While we take all reasonable steps, no method of data transmission or storage over the internet can be guaranteed 100% secure. We therefore encourage users to also take personal precautions such as using strong and unique passwords.
- 256-bit SSL/TLS encryption on all connections
- Two-factor authentication (2FA) available for accounts
- Active firewall and intrusion detection system
- Data encryption at rest in the database
- Full audit log for all internal system access
- Regular data backups with disaster recovery procedures
Updates and Amendments to the Privacy Policy
isaclive reserves the right to modify this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or new applicable regulations. The latest version of the Privacy Policy will always be available on our website.
When we make significant changes, we will provide clear notice to registered users via the platform or email. The "Updated" date at the top of this page will reflect the date of the latest amendment. We encourage users to review this Privacy Policy periodically.
Continued use of the isaclive platform after an amendment takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.
Contact Us About Privacy
For any questions, requests or concerns regarding this Privacy Policy or the management of your personal data, please contact our support team:
- 24/7 live chat is available directly on the isaclive platform in Malay and English
- Email: [email protected]
Our team is ready to assist you at all times and will respond to every privacy enquiry carefully.
Available Support Channels
24/7 Live Chat
Reach our support team directly in Malay or English via live chat, available at all times on the isaclive platform.
A Trusted Betting Platform for Malaysian Users
Register your account today and enjoy a 200% welcome bonus of up to RM1,500, with full data protection under the isaclive Privacy Policy.